Refund / Cancellation Policy

Refunds

In the event that a product runs out of stock after you have paid for it, you will be offered the choice of either a similar more expensive item or a full refund within 7 working days.

If a product arrives damaged in any way - please ask our courier to return it to us for a replacement.

If an item is delivered and damage is found later, please email us in writing within 3 working days of delivery. Failure to notify us in writing within 3 working days will void any claim made outside of this period.

Mirrors and glass items will not be refunded under any circumstances, once delivery has been accepted.

Cancellation

Once a product is ordered and paid for, but not yet dispatched, a cancellation fee of 20% will be applicable. Once a product has been dispatched, but is unopened, you may return it to us subject to a cancellation fee of 50% of the purchase price, plus a £50 handling charge. once a product has been opened, we do not accept returns.

Privacy and Security Policy

Your Personal Information
We are the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement.

We do not store credit card details nor do we share customer details with any 3^rd parties.

Cookies and IP Numbers
We are is firmly committed to customer privacy. We may use your IP address simply to help diagnose problems with our server, and to administer our Web site. Your IP address may be used to help identify you and your shopping cart and to gather broad demographic information.   

External Links
This site contains links to other Web sites. We are not responsible for the privacy practices or the content of such sites.

Address Information
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for our sole benefit to send information to customers about orders, about our company, and to send promotional material. This information is also used for billing and to contact you when necessary.

Demographic and profile data is also collected at our site. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences.

You may opt out of receiving mailings; see the choice/opt-out section, below.

Security

This Web site takes every precaution to protect our users’ information.

If you have any questions about security at our Web site, send an email via the ‘Contact US’ button.  

Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.

Secure Shopping 

You can shop on this site with confidence. We have partnered with Paypal, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.

If you prefer, we can process your transaction by phone, or mail. Call us on 0845 645 8000 during our business hours 9am – 5pm Monday to Friday or mail your order to 271-273 King Street, London W6 9LZ.